At REFUZY, we stand behind the quality of every refurbished appliance we sell. All eligible products undergo thorough inspection, testing, cleaning, and quality checks before being listed for sale. This Warranty Policy explains the coverage, limitations, and claim process applicable to products purchased from REFUZY.
Warranty Coverage
Most products sold by REFUZY include a limited warranty period, which will be clearly mentioned on the respective product page and invoice.
The warranty covers functional defects arising from refurbishment or component failure under normal household usage conditions.
Warranty coverage may include issues related to cooling performance, washing functionality, motor operation, compressor performance, electronic controls, and other key operational components, depending on the product category and warranty offered.
Warranty coverage applies only to products used for normal residential household purposes. Commercial, rental, institutional, or business usage is excluded from warranty coverage.
Warranty Duration
Warranty duration varies by product and may range from 3 months to 12 months. Specific warranty details will be provided on the product page and purchase invoice.
Certain products may also include separate compressor or motor warranty coverage where applicable.
What Is Covered
The warranty generally covers:
- Functional defects in covered components
- Mechanical failures under normal use
- Electrical faults related to covered parts
- Refurbishment-related workmanship issues
- Performance-related issues covered under the product warranty
What Is Not Covered
The warranty does not cover:
- Physical damage after delivery
- Accidental damage
- Water damage
- Fire damage
- Damage caused by pests or rodents
- Cosmetic scratches, dents, or discoloration
- Improper installation
- Improper handling or misuse
- Commercial or industrial usage, rental, institutional, or business usage
- Electrical damage caused by power surges or voltage fluctuations
- Unauthorized repairs or modifications
- Normal wear and tear
- Consumable parts and accessories
Warranty Claim Process
To raise a warranty claim, customers must contact REFUZY support and provide the order number, invoice copy, product details, and a description of the issue.
Our support team may request photos or videos to assess the problem before arranging service or inspection.
Once verified, REFUZY will first attempt to repair the product or replace the defective covered component. Product replacement may be considered only if repair is not technically feasible and subject to product availability.
Warranty Resolution
REFUZY follows a Repair First Policy for all warranty claims. Upon verification of a covered defect, REFUZY may repair the product, replace the defective component, or provide an equivalent replacement product where repair is not technically feasible.
Warranty service does not guarantee a refund. All warranty resolutions shall be at the sole discretion of REFUZY based on product condition, defect assessment, and product availability.
Service Visits
Warranty service may be provided through:
- Remote troubleshooting
- Technician visit
- Service center support
- Product pickup and inspection
Warranty support is available only within Bengaluru city limits. Free warranty service is provided within standard service areas. Pickup, transportation, inspection, or special service charges may apply for certain locations, product categories, or customer requests.
Warranty Transferability
Warranty coverage is valid only for the original purchaser and is non-transferable.
Limitation of Liability
REFUZY’s responsibility under this warranty is limited to repair, replacement, or resolution of covered defects. REFUZY shall not be liable for indirect, incidental, or consequential losses arising from product usage or downtime.
Warranty Claim Rejection
Warranty claims may be rejected if:
- Product has been tampered with
- Serial numbers are removed or altered
- Product shows signs of misuse
- Product has been repaired by unauthorized personnel
- Damage falls outside warranty coverage
- Transit damage, missing accessories, or incorrect product delivery reported after 48 hours of delivery.
Contact Us
For warranty support and service requests, please contact:
REFUZY
Phone: +91 9686944966
Email: support@refuzy.in
Address: B5, No.104, 80 Feet Ring Road, Mariyappana Palya, Kengeri Hobli (Adjacent to VSS International Public School), Bengaluru, Karnataka – 560056
By purchasing products from REFUZY, you acknowledge and agree to the terms outlined in this Warranty Policy.