Shipping & Delivery Policy
At Refuzy, we are committed to delivering your refurbished appliances safely, efficiently, and on time. Every product is carefully inspected and securely packed before dispatch to ensure it reaches you in excellent condition.
How To Order
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Order Processing
1. Order Confirmation
Once your order is placed, you will receive an order confirmation via email, SMS, or phone.
2. Quality Verification
Before dispatch, every appliance undergoes a final quality check and inspection.
3. Secure Packaging
Products are securely packed to minimize the risk of damage during transit.
4. Delivery & Installation
Your appliance will be delivered to your doorstep. Installation support may be available for selected products and locations.
Delivery Timelines
Bengaluru
- Delivery within 1–3 Business Days
Karnataka
- Delivery within 2–5 Business Days
Other Serviceable Locations
- Delivery within 3–10 Business Days
Delivery timelines may vary depending on product availability, customer location, weather conditions, and logistics operations.
Delivery Charges
- Free delivery may be available on selected products and locations.
- Delivery charges, if applicable, will be displayed during checkout.
- Additional charges may apply for remote or non-serviceable areas.
Installation Support
Installation assistance may be available for selected products including:
- Air Conditioners
- Washing Machines
- Televisions
- Refrigerators (where applicable)
Installation timelines may differ from delivery schedules.
Delivery Inspection
We recommend customers inspect the product upon delivery.
Please notify Refuzy within 48 hours if:
- Product is damaged during transit
- Incorrect product is delivered
- Product is missing accessories
- Product is not functioning as described
Return & Refund Eligibility
Returns may be accepted in the following situations:
- Product received damaged
- Product received is significantly different from the listing
- Product is non-functional upon delivery
To initiate a return request, please contact our support team within 48 hours of receiving the product.
Return Conditions
The product must be:
- Returned in the same condition as delivered
- Accompanied by original accessories
- Returned with invoice and order details
- Free from additional damage caused after delivery
FAQs
Once your order is dispatched, tracking details will be shared via email, SMS, or phone.
We currently deliver to selected serviceable locations across India. Delivery availability may vary by product and location.
Installation availability depends on the product category and service location. Details will be mentioned on the product page.
Please contact our support team within 48 hours of delivery with photos of the product and packaging.
Address changes may be possible before dispatch. Please contact customer support as soon as possible.
