At Refuzy, customer satisfaction is our priority. We strive to ensure every refurbished appliance is thoroughly inspected, tested, and delivered in excellent working condition. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds may be processed.
Eligible Returns
You may request a return, replacement, or refund if the product arrives damaged during transit, the product received is significantly different from the product description, the product is non-functional upon delivery, or a major functional defect is identified within the applicable return window. All return requests must be reported within 48 hours of delivery.
Non-Returnable Situations
Returns, refunds, or replacements will not be accepted in cases of change of mind after purchase, minor cosmetic imperfections disclosed in the product listing, damage caused after delivery, improper installation or misuse, electrical damage caused by voltage fluctuations, water damage, accidental damage, physical damage, or unauthorized repairs and modifications.
Return Request Process
To initiate a return request, contact Refuzy Customer Support within 48 hours of delivery and provide your order number, product photos, packaging photos, and a description of the issue. Our support team will review the request and may arrange an inspection if required. Once approved, pickup, repair, replacement, or refund arrangements will be initiated.
Product Inspection
Returned products will undergo inspection upon receipt. If the reported issue is verified, Refuzy may offer a product replacement, repair service, partial refund, or full refund depending on product availability and the nature of the issue.
Refund Process
Approved refunds will be processed to the original payment method used during purchase. UPI refunds generally take 3–5 business days, while credit cards, debit cards, and net banking refunds may take 5–10 business days. Actual processing times may vary depending on the payment provider.
Return Conditions
To qualify for a return, the product must be returned in the same condition as delivered, include all accessories, be accompanied by the original invoice, and must not show signs of misuse or additional damage after delivery.
Exchange Policy
Subject to product availability, eligible products may be exchanged instead of refunded. Exchange requests are reviewed and approved on a case-by-case basis.
Order Cancellation
Orders may be cancelled before dispatch by contacting customer support. Once an order has been shipped, cancellation requests may not be accepted.
Frequently Asked Questions
Can I return a product if I don’t like it? No. Returns are accepted only for eligible issues such as transit damage, incorrect product delivery, or functional defects.
How long do I have to report an issue? Any issue must be reported within 48 hours of delivery.
Who pays for return shipping? For approved return requests, Refuzy will arrange return pickup wherever possible.
How will I receive my refund? Refunds are processed to the original payment method used during checkout.
Contact Us
For any return, replacement, or refund-related assistance, please contact Refuzy Customer Support.
Phone: +91 9686944966
Email: support@refuzy.in
Address: B5, No.104, 0 Feet Ring Road, Mariyappana Palya, Kengeri Hobli (Adjacent to VSS International Public School), Bengaluru, Karnataka – 560056
Refuzy is committed to providing a transparent, fair, and hassle-free shopping experience for every customer.